Welcome to Open Learning College – Change your career, Increase your salary, and Improve your life.
Course Overview
Embark on a transformative learning journey with the UK’s most innovative home study provider, offering courses designed to unlock your true potential and facilitate the career change you desire. Access our distance learning courses directly from anywhere, anytime, and acquire industry-recognised Professional Qualifications essential for advancing in your career.
Specifically, explore the flexible and convenient Virtual Assistant Essentials (Level 2) course, an ideal way to gain a diploma qualification. Whether you aim for further education, improved job prospects, or expanded knowledge, this comprehensive course allows you to prepare thoroughly for exams or careers through home study. Plus, it’s structured to be accessible and beneficial even if you have no prior knowledge in Virtual Assistant Essentials.
For individuals with experience in office work and strong communication skills, becoming a Virtual Assistant (VA) presents an excellent opportunity to build a flexible career or supplement existing income. The role of a VA is becoming increasingly valuable in today’s digital and remote working environment, where businesses are looking for cost-effective and efficient ways to manage their administrative tasks. This Virtual Assistant Essentials course is designed to provide learners with all the foundational knowledge and practical skills needed to embark on a successful career as a VA. It covers a wide range of topics that ensure participants can confidently offer their services to clients across various industries.
The course is structured to guide learners through the core responsibilities of a virtual assistant, from managing emails and scheduling appointments to handling data entry, customer support, and project management. These skills are essential for any VA looking to provide a high standard of administrative support while working remotely. Additionally, the course emphasises the importance of communication and organisational abilities, which are vital when managing the often diverse and evolving needs of clients. By mastering these competencies, participants can become indispensable to businesses seeking reliable virtual assistance.
One of the key highlights of this course is the inclusion of small business bookkeeping. Understanding basic bookkeeping is an invaluable skill for any VA, as it allows them to manage finances, track expenses, and provide crucial support to small business owners. Many businesses, especially start-ups and entrepreneurs, require assistance with financial organisation but cannot afford a full-time bookkeeper. By offering bookkeeping as part of their services, VAs can significantly increase their value and appeal to potential clients. This addition makes the course not only about becoming a VA but also about gaining practical, business-oriented skills that expand the range of services a VA can offer.
Finally, the course also covers the essential steps for registering as self-employed, a critical aspect of establishing a virtual assistant business. Understanding the legal and tax implications of working as a freelancer is crucial for long-term success. This section provides learners with the knowledge needed to navigate the process of setting up their own VA business, including how to register, manage taxes, and ensure compliance with regulations. By the end of the course, participants will be fully equipped with the skills and confidence to launch their VA career, either as a side business or a full-time venture, offering comprehensive support to clients while managing their own business operations effectively.
Course Key Topics
the Virtual Assistant Essentials (Level 2) course is divided into 23 modules.
Module 1: Understanding the Role of a Virtual Office Manager
- Defining the Role of a Virtual Office Manager
- Key Clients and Their Needs
- Tasks Handled by Virtual Office Managers
- Essential Skills for Virtual Office Management
- Setting Up a Functional Home Office
- Professional Organisations for Virtual Office Managers
Module 2: Marketing Strategies for Virtual Office Management
- Effective Strategies for Marketing Virtual Office Services
- How to Create a Comprehensive Marketing Plan
- Expanding Your Market Reach Internationally
Module 3: Launching Your Virtual Office Business
- Keys to Success in Virtual Office Management
- Steps to Launching a Virtual Office Business
- Developing a Business-Ready Mindset
Module 4: Options for Business Setup
- Benefits of Starting a Business from Scratch
- Exploring the Option of Purchasing an Existing Business
- Franchise Opportunities in Virtual Office Management
Module 5: Staffing Solutions for Virtual Office Management
- Strategies for Recruiting Staff
- The Recruitment Process: A Step-by-Step Guide
Module 6: Managing and Training Your Team
- Essentials of Effective Staff Management
- Salary Considerations for Staff
- Designing Employee Training and Development Programs
- Legal Responsibilities in Staff Management
- Preventing Discrimination in the Workplace
- Health & Safety Regulations for Office Managers
- The Role of Trade Unions
- Understanding Taxation for Employees
Module 7: Fraud Prevention and Risk Management
- Proactive Fraud Prevention for Virtual Office Businesses
- Managing Financial Theft and Losses
- Preventing Theft of Business Equipment and Resources
- Protecting Intellectual Property
Module 8: Crafting a Business Plan for Success
- Importance of a Well-Structured Business Plan
- Key Motivations for Developing a Business Plan
- Resources for Business Plan Development
- Information to Include in Your Business Plan
- Drafting the Perfect Business Plan Outline
Module 9: Foundations of Customer Service Excellence
- Defining Customer Service in Virtual Office Management
- Key Principles of High-Quality Customer Service
- Attributes of Effective Customer Service
Module 10: Benefits of Superior Customer Service
- Maximising Profitability through Customer Service
- Building Long-Term Customer Loyalty
- Reducing Complaints Through Proactive Service
- Aligning Staff with Service Expectations
- Enhancing the Work Environment
- Customising Services for Specialised Client Needs
Module 11: Developing a Customer Service Policy
- Identifying Current and Future Clients
- Evaluating Staff-Customer Interactions
- Assessing Business Assets for Customer Service
- Competitor Analysis for Service Improvements
- Creating a Plan for Customer Service Enhancements
Module 12: Personal Role in Delivering Customer Service
- Adopting a Positive Attitude for Client Interactions
- Maintaining Professional Appearance and Communication
- Accessing and Sharing Accurate Information
- Managing Client Interactions Effectively
- Fostering Teamwork in Customer Service
- Addressing Customer Complaints Proactively
- Professional Phone Etiquette
- Developing a Personal Customer Service Checklist
Module 13: Creating and Implementing Customer Service Plans
- Key Components of a Customer Service Plan
- Benefits of Comprehensive Service Planning
- Setting Clear Objectives, Strategies, and Tactics
- Anticipating and Planning for Outcomes
- Sample Case Study: Crafting a Service Plan
- Establishing Policies for Customer Service
- Role of Employees in Executing the Plan
- Evaluating Current Customer Service Practices
Module 14: Essential Internet Skills for Virtual Office Managers
- Introduction to the Internet: Basics and Concepts
- Understanding Internet Functionality for Business
- Connecting to the Internet and Managing Access
- Using Email for Business Communication
- Navigating the Web for Virtual Office Work
- Ensuring Cybersecurity and Data Protection
- Preventing Viruses and Malware on Business Systems
Module 15: Building a Professional Website for Your Virtual Office Business
- Key Considerations in Website Development
- Basic Graphic Design Principles for Websites
- Crafting Engaging and Informative Website Content
- Effective Website Navigation Techniques
- Core Elements of a Professional Business Website
Module 16: Conducting Effective Business Meetings
- Overview of Meeting Management for Virtual Office Managers
- Understanding the Purpose of Business Meetings
- Planning and Structuring Meetings Effectively
- Running Productive and Engaging Meetings
Module 17: Managing Conflict in a Virtual Office Setting
- The Role of Conflict Management in Business
- Understanding Conflict and Conflict Resolution
- Identifying Conflict Signs and Stages
- Building Teamwork and Cooperation
- Managing Conflict and Resolving Disputes
- Mediation: Guidelines and Process Overview
- Mediation Session Outline for Virtual Teams
Module 18: Strategic Planning and Evaluation for Business Growth
- Introduction to Planning and Evaluation Techniques
- Key Concepts in Strategic Business Planning
- Ensuring Planning Leads to Effective Results
- Eight Essential Steps to Business Planning
Module 19: Proofreading Skills for Virtual Office Managers
- Importance of Proofreading in Professional Settings
- Developing Key Proofreading Techniques
- Tips for Proofreading Business Documents Effectively
Module 20: Stress Management Techniques for Virtual Office Managers
- Introduction to Managing Stress in a Virtual Setting
- Recognising the Symptoms of Stress
- Understanding Common Causes of Stress in Business
- Proven Techniques for Reducing and Managing Stress
Module 21: Time Management Strategies for Virtual Office Managers
- Introduction to Time Management for Business Success
- Key Steps to Organising and Prioritising Tasks
- Creating and Managing Effective Business Schedules
Module 22: Bookkeeping Essentials for Virtual Office Managers
- Understanding the Basics of Small Business Bookkeeping
- Three Steps to Maintaining Accurate Financial Records
- Overview of Bookkeeping Systems, Software, and Methods
- Essential Accounting Terms for Virtual Office Managers
Module 23: Meeting Taxation and Revenue Requirements
- Determining Business Structure and Tax Implications
- Registering as Self-Employed: Key Steps
- Managing National Insurance Contributions (NICs)
- Maintaining Tax Records for Your Virtual Office Business
(Please click on the curriculum tab above to see a detailed view of each module)
Career Profile - Personal assistant
Career Profile
Behind every manager or company director, you’ll find an organised, efficient personal assistant. Discover what this varied and dynamic career has to offer
As a personal assistant (PA) you’ll work closely with senior managerial or directorial staff to provide administrative support, usually on a one-to-one basis. You’ll help a manager to make the best use of their time by dealing with secretarial and administrative tasks.
PAs need extensive knowledge of the organisation in which they work. You’ll need to know who key personnel are, both external and internal, and understand the organisation’s aims and objectives.
Managers often rely heavily on their PA, trusting that work will be handled efficiently in their absence. Discretion and confidentiality are therefore essential attributes of a successful PA.
A personal assistant is sometimes called an executive secretary, as well as a personal or private secretary.
Responsibilities
As a PA, you’re often a manager’s first point of contact with people from both inside and outside the organisation. Tasks will include:
* devising/maintaining office systems, including data management and filing
* arranging travel, visas and accommodation, and occasionally travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations
* screening phone calls, enquiries and requests, and handling them when appropriate
* meeting and greeting visitors at all levels of seniority
* organising and maintaining diaries and making appointments
* dealing with incoming email, faxes and post, often corresponding on behalf of the manager
* carrying out background research and presenting findings
* producing documents, briefing papers, reports and presentations
* organising and attending meetings and ensuring the manager is well prepared for meetings
* liaising with clients, suppliers and other staff.
In addition to supporting managers, their team and departments, many PAs also have their own personal workload and responsibilities. The scope of the PA’s role can be extensive and additional duties may include:
* carrying out specific projects and research
* taking responsibility of accounts and budgets
* working more closely with management if taking on some of the manager’s responsibilities
* deputising for the manager, making decisions and delegating work to others in the manager’s absence
* being involved in decision-making processes.
Some PAs do all the secretarial work themselves, while others take responsibility for recruiting and training junior staff and delegate some of the less demanding and confidential work to them.
Salary
* The range of typical starting salaries falls between £17,000 and £25,000. In central London, starting salaries can range from £22,000 to around £30,000.
* Salaries at senior level or with experience are around £25,000 to £33,000. Salaries in central London can range from £30,000 to £50,000, depending on the level of experience and the type of business.
Salaries depend on the size and nature of the employing organisation, as well as on geographical location.
Additional benefits may include a company pension scheme, season ticket loan, private health insurance, sports or gym membership and subsidised lunches.
Income figures are intended as a guide only.
Working Hours
You’ll generally work from 9am to 5pm, depending on the type of organisation. It may be necessary to work overtime during peak times and when deadlines are close.
Part-time work, flexible hours and career breaks are all possible.
What to expect
* There is frequent contact with people, either by phone, email or in person.
* Some personal assistants choose to register with agencies and move between organisations on short-term contracts. Hourly rates vary but average at around £15 to £25 an hour, depending on the location and sector. This provides less job security but more flexibility and the scope to gain a variety of experience.
* Despite the personal nature of the role, self-employment is possible for those with considerable experience. Virtual assistants work from home giving their time in blocks to a range of clients.
* Men are currently underrepresented in this occupation.
* Jobs are widely available in most large towns and cities, but less so in rural areas. The most prestigious posts tend to be based in London.
* The job may be very stressful at times, as it can sometimes involve dealing with difficult or demanding people, often at very senior levels, and the work is always focused on the needs of the manager. Being a PA means working very closely with one person and any problems they are having with their work may impact on you.
* The support nature of the role also means that the PA’s contribution to projects may not always be recognised across the organisation. Some PAs find this aspect of their work frustrating.
* Travel within a working day, absence from home overnight and overseas work or travel are uncommon but may be required to attend external meetings and conferences or to research facilities.
Skills
In addition to relevant experience and secretarial and administrative knowledge, you’ll need to show evidence of the following:
* exceptional written and oral communication skills
* excellent word processing and IT skills, including knowledge of a range of software packages
* the ability to work under pressure and to tight deadlines
* good organisational and time management skills
* the ability to research, digest, analyse and present material clearly and concisely
* excellent interpersonal skills
* the ability to work on your own initiative
* honesty and reliability
* attention to detail
* flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines
* discretion and an understanding of confidentiality issues.
There are also a number of specific skills, which may give you a competitive advantage. For example, shorthand and audio typing are still widely used. Teeline and Pitman courses teach industry-standard shorthand systems and typing speeds – for shorthand lessons see Teeline Online.
Relevant vocational qualifications in business and administration are provided by the OCR Examinations Board. Knowledge of a foreign language may be useful in some positions.
Career prospects
After gaining qualifications, skills and experience, PAs can join a relevant professional body, such as the IAM, which can be useful for career development and can provide access to advice and continuing professional development (CPD) opportunities.
You can apply for membership of the chartered or professional body of the sector within which you are working. For example:
* in marketing this would be The Chartered Institute of Marketing (CIM)
* and in human resources, the Chartered Institute of Personnel and Development (CIPD).
With experience, progression can be rapid. PAs can work their way up to more senior posts with responsibility for junior staff. Promotion can be to PA for a more senior manager or in a larger or more prestigious company. Moves are also possible within the industry by developing the role, contacts and knowledge to move on from administration to other departments.
PA work can provide a unique insight into how a business operates and how decisions are made at the highest levels. This kind of experience can prove valuable for PAs who want to become managers themselves. The skills gained in PA work can be used in other sectors, such as human resources, marketing and public relations.
It’s possible to specialise in a specific sector, for example as a legal or medical PA. These jobs may attract higher salaries but may require additional qualifications.
Some experienced PAs decide to work as virtual assistants on a self-employed basis. Virtual assistants work from home giving their time in blocks to a range of clients. Some PAs work as virtual assistants as part of a portfolio career, combining the role with other kinds of work, sometimes even developing a hobby into a business. This career flexibility can be appealing. For more information, see The UK Association of Virtual Assistants.
Self-employment is usually only possible for PAs with substantial experience.
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Course Entry Requirements - Do I need previous experience?
Course Entry Requirements
At Open Learning College, we firmly believe that education should be accessible to everyone, regardless of their background or previous education experience. That’s why we’ve designed our Virtual Assistant Essentials (Level 2) course to be open to anyone who is interested in learning more about this fascinating subject, without any prior knowledge or experience required.
We want to give everyone the opportunity to expand their knowledge and take part in a highly rewarding online course, which is why we keep our entry requirements to a minimum. This means that you can start the course at any time and study at your own pace for up to 12 months from the date of initial registration, with the full support of a personal tutor.
Tutor Support - What support will I receive?
The right support
Our Virtual Assistant Essentials (Level 2) course is designed to provide you with comprehensive materials to guide you through your learning journey. You’ll have the support of your own personal tutor, who will be there to assist you with your coursework and answer any questions you may have. Furthermore, our Student Advisors are always available to provide you with practical advice and guidance via the online portal, email or phone, ensuring that you’re fully supported throughout your studies.
When you’re choosing a course provider, it’s vital to check the quality of their learning materials, the qualifications you will receive, and the kind of learning support that will be offered. With Open Learning College all our courses lead to Industry Recognised Qualifications. We’ll also give you high quality interactive online course materials and all the support you need.
- When you gain a qualification with us you can be sure it will make your CV stand out and that it will be recognised and respected by your future employer. To ensure you succeed, Open Learning College also gives you:
- Easy access to our courses with no entrance exams to sit and no previous experience required
- Course materials written and developed by experts in their field
- Access to a dedicated personal Tutor who will help you with any queries or if you need further clarification
- V.O.I.C.E our Innovative delivery platforms enhances your learning via the Metaverse, Zoom or our Learner Management System.
- Course Advisors who are specially trained to provide you with information about which of our courses is most suitable for you and your goals
- All the support you need to help you succeed in your choice.
Course Assessments - How will I be assessed?
Course Assessments
The Virtual Assistant Essentials (Level 2) course at Open Learning College is designed to provide a comprehensive and flexible learning experience. Unlike traditional exam-based courses, our course is marked through a process of continuous assessment, which is guided by your personal tutor.
This means that you won’t have to worry about memorising information for a final exam. Instead, you will have the opportunity to learn at your own pace and apply your knowledge through practical assignments and quizzes at the end of each module. Our online platform allows you to access the course from anywhere and at any time, and you can also choose to receive the course materials by post.
When you complete each module, you will submit your assignments and quizzes online for marking. While there is no word count requirement for these assignments, we do expect well-thought-out and complete answers. Your tutor will provide constructive feedback and guidance on areas for improvement to help you achieve your best performance.
Once your assignments have been verified and assessed, you will be awarded a certificate of achievement from the Open Learning College. This certificate confirms that you have met all of the learning outcomes and assessment criteria for the Virtual Assistant Essentials (Level 2), and demonstrates your competency and knowledge in this field.
With this qualification, you can advance your career or pursue further studies in the field of Virtual Assistant Essentials.
Course Duration - How long will it take to complete the course?
Course Duration
We recommend you spend approximately 100 hours of your time studying for Virtual Assistant Essentials (Level 2) course. The pace of study is completely up to you. To give an example, if you dedicate 2 hours per week to study, it would take you one year to complete but if you could spare 4 hours a week you could complete it in six months.
Get started today, and you can earn your Open Pathway Accreditation Diploma (OPA.dip) in Virtual Assistant Essentials (Level 2) in as little as six months.
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Course Qualification - What qualification will I receive?
Course Qualifications
Course QualificationsThis is a dual-certification course and you will therefore receive two qualifications. This course is certified by Open Learning College via the Open Pathway Accreditation Programme.
This course leads to a Level 3 for successful learners. This means that it is independently accredited at a level of learning equivalent to level 3 on the Regulated Qualifications Framework (RQF) for England.
This qualification has been developed by Open Learning College to meet the specific needs of our learners and has been accredited by QLS demonstrating the learning activity has reached the required Quality Licence Scheme standards and benchmarks.
The Quality Licence Scheme recognises a provider’s commitment to high-quality courses in the non-regulated sector, by evaluating quality processes and endorsing an organisation. This demonstrates to the people you work with that there is a commitment to delivering a high quality of learning and learners are able to receive an endorsed Certificate of Achievement upon completion of their course.
Open Learning College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.
The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.
1. You will receive your accreditation directly from QLS, once you have successfully completed your course (certification fees are included in the course fee).
2. You will receive the Open Pathway Accreditation Diploma (OPA.dip) from Open Learning College.
Grading & How it Works
The UK has a unique higher education grading system. Its most unique feature compared to traditional grading systems is that it aims to be more specific in describing students’ academic achievement.
This type of assessment method is highly valued because it offers many advantages. Most importantly it highlights your academic strengths and specific skills, therefore, it helps employers gain a better understanding of your true potential.
Since it is proved to be such an efficient tool to assess students’ performance, many foreign countries like Canada, Australia and India are using the same grading system on some occasions with small changes to fit into their own local educational context.
We use a letter grade scale from A to F to indicate the students’ academic performance. If you get an A it means you have shown outstanding knowledge whereas if you get an F it means your score is not sufficient to pass the exam.
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What's Included - What do I get when I enrol?
What’s Included
Your course fee covers everything you will need to successfully complete the Virtual Assistant Essentials (Level 2) online study course and earn your qualification:
A full range of student services, including:
- All textbooks, study folders, and/or online learning aids designed for online learning.
- Free Open Learning College branded promotional item when you enrol.
- One year’s educational support by a specialist tutor in your chosen course field.
- Life-time access to the online student portal Xperience™ (Student Chat, Forums and Online Support Resources).
- Comprehensive Study Guide & Study Plan.
- PDF or hardcopy certificate to show employers (employer has access to certificate validation).
- Life-time access to Career Hub our dedicated portal to support our students career aspirations.
- Invitation to job fairs, webinars and career days for your faculty.
- A diploma from the Open Learning College from our Open Pathway Accreditation programme (OPA.dip).
- National Union of Student (NUS) TOTUM card
- Free postage and packaging for UK mainland students.
Learning for Life Pack
- Academic Reference
- CV Refresh
- Lifetime access to Career Hub
- 25% off your Next Course
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Course Enrolment Fee - How much are the course fees?
Course Enrolment Fees
We want to make sure that you get the best value for your money, which is why we have included the registration fee, certification fee, and full tutor support in the course price. Enrolling in the Virtual Assistant Essentials (Level 2) course would usually cost £400.00, but for a limited time, you can get a 20% discount and pay only £320.00 if you enrol online and pay in full.
If you prefer to spread the cost, you can choose our Easy Payment Plan. Simply pay a deposit of £80.00 when you enrol online and then make 4 equal payments of £80.00 per month.
The first payment is due about a month after you receive your course.
| Payment Method | Deposit | Instalment | Total |
| Pay in Full | £320.00 | N.A | £320.00 |
| Instalment Plan | £80.00 | £80.00 X 4 | £400.00 |
Note: Instalment plans are not available to our international students.
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Method of Study - How will I learn?
Study Method
Study Pack Version
The course comes to you as a paper-based pack delivered by courier.
You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.
Online Version
Our online course is an educational programme delivered over the internet, using our proprietary technology V.O.I.C.E. thus allowing students to access learning materials, lectures, and assignments through a digital platform. This type of learning enables participants to study remotely, typically at their own pace and time, using various digital tools like videos, presentations, discussion forums, and interactive modules.
The courses often offer flexibility in scheduling, allowing students to balance their studies with other commitments. Students can interact with instructors and peers through online communication channels like Zoom for Education and the Metaverse, and submit assignments electronically.
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Remote Learning - What is remote learning and is it right for me?
Remote Learning Explained
Metaverse Learning
In this era of technological advancement, the way we learn has also evolved. Open Learning College introduces learning in the Metaverse, a concept that brings the learning experience right to your digital doorstep. With this innovative approach, you can create your avatar and visit your virtual campus and explore your chosen course from the comfort of your home, the coffee shop down the street, or even while relaxing at the park. Through cutting-edge platforms like V.O.I.C.E, we deliver course materials, tutor guidance, and engaging content online. This means you have the freedom to choose when and where you learn, all while staying connected with tutors and fellow learners.
Unleash the Power of ZOOM
Open Learning College offers dynamic learning through Zoom. With Zoom, you can join live interactive sessions, virtual classrooms, and connect with your instructors. Zoom provides the bridge to real-time discussions, making learning engaging and responsive. No need to be physically present; you can actively participate from anywhere with an internet connection. Zoom transforms your digital device into a window to knowledge, ensuring that learning is an accessible, collaborative, and exciting journey.
Learner Management System (LMS)
Our comprehensive Learner Management System empowers your learning experience. Designed for ease and accessibility, the LMS lets you access course materials and associated resources. With the LMS, you are in control of how you manage your learning journey. You can organize your study plan, access resources, and stay on top of your course. The LMS is the key to personalised learning, ensuring that you navigate your educational path with confidence and independence.
V.O.I.C.E.
Open Learning College’s approach empowers you to embrace remote learning like never before. Through our industry leading, innovative platform V.O.I.C.E we incorporate the Metaverse, Zoom for Education, and our incredible Learner Management System (LMS), you have the tools to create a learning experience tailored to your needs. The digital era has redefined education, making it more flexible, accessible, and engaging. With us, you can embark on your learning journey with the power of technology at your fingertips, whenever and wherever you want.
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FAQ's - Our most frequently asked questions
Got A Question?
How does distance learning work?
To ensure studying is flexible and convenient, most of our courses are divided into modules. You work through each module at your own pace and time. Once completed, submit the test, quiz, or assignment for marking. The support period is dependent on the type of course you choose; our minimum support period is one year.
When can I start the course?
The answer is simple, when YOU want; you can start the course at any time we do not have any set enrolment dates. Most of our courses don’t requireany previous experience or qualifications. All you need is a desire and motivation to succeed. You can even start right now – call and speak to one of our Course Advisors.
How long does the course take?
This is dependent upon your choice of course and how fast you want to learn. A full breakdown of the course is available in the course brochure or online. We do provide estimated number of study hours; ask our course advisors for details.
Do the courses have tutorial support?
Yes, you will be allocated a tutor who specialises in your chosen subject and will guide you through the course, mark your assignments and generally help you with any problems you may have.
If I fail an assignment can I retake it?
Yes, your tutor will ask you to resubmit your assignment and give you support as to where you could improve.
How do I get help with my course work?
You can get help by submitting a question to your tutor via the online portal and by submitting your assignments for marking. You must send your assignments one at a time so the tutor can mark one and give you feedback.
Will I get a qualification at the end?
Our courses provide you with a dual certification upon successful completion of the course. You will receive an Open Pathway Accreditation (OPA.dip) from our college. The second qualification will be awarded by the Ofqual awarding body for the course.
Will I have to sit an examination?
Most of our courses do not require you to sit examinations, only continual assessments. Where there are examinations required, you will receive all the information you need to make your own exam arrangements. Please note exam fees are not included in your course fee, unless otherwise stated.
Do I have to buy any other materials?
Our comprehensive course materials are designed to be self-contained with all the relevant information you require to complete the course and gain the relevant certification. However, some of our students undertake additional reading via relevant textbooks/study guides and/or the Internet to add value to their studies.
I’m not sure of what course I should take, Can you help?
Yes we can, it is important that you pursue a course which you will enjoy. Although we cannot make this decision for you, we employ a team of dedicated Professional Course Advisors, who will guide you towards making the right choice. Whether you want specific information, or just a chat about what’s available, contact us now.
Why choose Open Learning College?
The breadth and depth of our portfolio of courses means that we will have a course to interest you. We are committed to your success and offer advice and support through every step of the process. We have a dedicated team of Professional Course Advisors that can give you access to career and study advice,whilst offering you excellent value and quality courses.
Please contact us if you have not found the answer you are looking for.
Connect with Us
Xperience™ - Student Hub
Xperience™ our student hub is a comprehensive online platform designed to enhance the learning experience and support students throughout their educational journey
We understand that studying from home can be an entirely new experience for you, and it’s okay to feel a little intimidated because it’s not the typical “classroom environment.” However, we want to assure you that you’re not alone, and we’re here to help you every step of the way. To ease your concerns, we’ve created a welcoming online student community where you can interact with your tutor and fellow students who share your interests.
As a student of Open Learning College, you’ll have exclusive access to our online student portal, Xperience™, which offers a wealth of resources to enhance your learning experience. You can connect with other students, explore our extensive resource library, and manage your account efficiently. Our comprehensive support system is committed to ensuring that you have the best possible learning experience throughout your journey.
You will be able to use Xperience™ to:
- Full access to the Metaverse and our student community.
- Access the student forum which allows you to share ideas and chat with other students.
- Access free online games, for when you need a break from studying.
- View the study guide with plenty of useful hints and tips on how to get the most out of your course.
- View your tutor’s feedback on your marked assignments.
- View optional reading lists for your course (where available).
- Access free courses such as: Improving Learning Skills, Job Interview Skills, The Effective Learner, Goal Setting and Time Management, Ten Tips to Complete a Good Test Paper and others.
Career Hub - Visit our online career portal CLAZMA.COM
Career Hub
Register as a student and gain lifetime access to our comprehensive career hub, an all-in-one platform brimming with career and industry leading resources. Unleash your potential, impress employers, master essential business skills, and pave the way for your dream career.
At Open Learning College, we understand that achieving your desired career or role requires more than just a certification. That’s why our comprehensive Career Hub offers you unlimited lifetime access to a wealth of courses, PDF’s and tools, meticulously curated to empower your professional advancement. Developed and continually updated by industry leaders and career experts, the Career Hub provides you with trustworthy advice and resources on various career aspects, ensuring you have instant access to the guidance you need to succeed.
- CV Builder: Craft a compelling CV customised to meet the specific needs and expectations of employers and recruiters.
- Job Search Engine: Explore a vast collection of global job openings gathered from various job boards, companies, and agencies all in one place.
- Career Planner: Map out and manage your career to-do list
- Mock Interview Training Platform: Enhance your interview skills by practicing with a realistic mock interview and revising common interview questions.
- Cover Letter Wizard: Effortlessly customise your cover letter for every job application
- First Impression Generator: Enhance your networking skills and leave a lasting first impression
Enrol today and unlock your full potential to pave the way to a successful career.
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Contact Us - I'm still not sure, can you help me?
Contact Us
Explore the power of our AI Chat Bot, iCarly! Crafted with cutting-edge artificial intelligence, iCarly is designed to respond seamlessly to your queries, offering a human-like interaction. Proficient across diverse courses, careers, and educational domains, iCarly converses fluently in a range of languages, including English, Arabic, Italian, German, Hindi, Welsh, Swedish, Polish, Czech, Spanish, Maltese, and French.
Enjoy the convenience of a 24/7 accessible resource — click on the chat icon at the bottom right of this page, ask her anything, try it out now and supercharge your learning experience!
Alternatively you can contact us using the details below.
Open Learning College
London Campus
124 City Road
London
EC1V 2NX
Tel: +44 (0) 844 357 7777
WhatsApp: +44 (0) 7521 454418
Email: [email protected]
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Hardware - Get a Tablet with your course preloaded
Get a tablet with your course pre-loaded
When you enrol with Open Learning College we can supply you with a Samsung Galaxy tablet (or equivalent) which is an excellent option for both work and play. Gone are the days when you need to rely on a desktop to get your work done. The best student tablets put power, portability and performance at the forefront of innovation and are sure to make student life a whole lot easier.
Is a tablet useful for students?
As a student, you are going to need a device that can work and play as hard as you do. Whether it’s note taking in lectures, researching, writing assignments or binge watching Netflix after a night out, a Samsung tablet has you covered.
A tablets offer the ideal balance between a smartphone and a traditional laptop. They are both highly portable; great when you are out and about and powerful so you don’t need to worry about running out of battery mid way through a class.
Plus, the Samsung Galaxy Tab series is S Pen compatible giving you even more creative freedom. Whether it’s writing directly onto the screen so you can take notes or drawing and designing projects to share with others, the S Pen for Galaxy Tabs gives you the power to go beyond the norm of basic touch interaction.
How can I use my tablet to study?
Bursting with awesome apps, a Samsung Galaxy Tab is the essential study companion. We’ve listed some of the ways your Galaxy Tab can help you study for assignments and ace your exams.
You can:
1. Your tablet will come pre-loaded with your course links, that are easily accessible from your desktop.
2. Complete assignments using much loved productivity apps including Google Docs and Microsoft Office
3. Edit documents effortlessly with the awesome S Pen for Galaxy Tabs
4. Collaborate with your peers using video conferencing apps such as Zoom and Microsoft Teams
5. Access class recordings to keep up-to-date remotely
6. Access the Metaverse to visit Xperience™ our Student Hub or to join a lecture for your course.
7. Juggle assignment deadlines with organiser apps such as myHomework
8. Take detailed lecture notes using Samsung Notes
9. Write, annotate and share group work using collaborative apps such as Google Docs
Can you use Zoom on a tablet?
Whether you’re working on a collaborative project or catching up with loved ones, you’ll be able to access Zoom on your Galaxy Tab. Zoom is available on the Google Play Store so you can stay connected wherever you go.
What are the best apps for studying?
With so many amazing apps available on Samsung tablets it can be hard to know where to begin when it comes to studying. Here are our top 5 free study apps to get you started (click on the app names to see more):
1. Samsung Notes: Write, draw and highlight in a variety of styles and colours during your lectures and meetings
2. Google Drive: Great for collaborative working whether it’s a word document, spreadsheet or formal presentation. Find your documents in Google Drive where they are saved to the free Google cloud service.
3. myHomework: A digital planner that enables you to track classes, assignments, exams and group projects so you’ll be sure never to forget a deadline
4. Microsoft Lens: Enables you to take pictures of whiteboards, blackboards, journals and other printed documents. The app will crop out everything around it and convert it into editable and shareable text.
5. RefMe: Getting to grips with source referencing in your essays can be a bit of a headache. RefMe makes the process of finding and citing sources quicker and easier. It also has thousands of educational resources which can be a great place to start your assignment research.
How to get your tablet?
At checkout when you enrol, you will be given the option to add your tablet and associated peripherals. A full description of the tablet, model, size and technical specifications will be listed.
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Technical Requirements
Minimum technical requirement for online courses
If your course is being delivered online, please ensure you meet the requirements below.
For Windows, the minimum requirements may include a Windows operating system (such as Windows 7, 8, or 10), a processor with a speed of at least 1.6 GHz, at least 2 GB of RAM, and a graphics card with at least 128 MB of memory.
For Mac, the minimum requirements may include an Apple operating system (such as OS X 10.11 or later), a processor with a speed of at least 1.6 GHz, at least 2 GB of RAM, and a graphics card with at least 128 MB of memory.
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Course Content
Virtual Assistant Essentials (Level 2) – FREE Starter Pack
How to…. (a series of explainer videos)
Module 1 – Understanding the Role of a Virtual Office Manager
Module 2 – Marketing Strategies for Virtual Office Management
Module 3 – Launching Your Virtual Office Business
Module 4 – Options for Business Setup
Module 5 – Staffing Solutions for Virtual Office Management
Module 6 – Managing and Training Your Team
Module 7 – Fraud Prevention and Risk Management
Module 8 – Crafting a Business Plan for Success
Module 9 – Foundations of Customer Service Excellence
Module 10 – Benefits of Superior Customer Service
Module 11 – Developing a Customer Service Policy
Module 12 – Personal Role in Delivering Customer Service
Module 13 – Creating and Implementing Customer Service Plans
Module 14 – Essential Internet Skills for Virtual Office Managers
Module 15 – Building a Professional Website for Your Virtual Office Business
Module 16 – Conducting Effective Business Meetings
Module 17 – Managing Conflict in a Virtual Office Setting
Module 18 – Strategic Planning and Evaluation for Business Growth
Module 19 – Proofreading Skills for Virtual Office Managers
Module 20 – Stress Management Techniques for Virtual Office Managers
Module 21 – Time Management Strategies for Virtual Office Managers
Module 22 – Bookkeeping Essentials for Virtual Office Managers
Module 23 – Meeting Taxation and Revenue Requirements
Course Resources
Final Exam
Student Ratings & Reviews
College Announcements
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