Welcome to Open Learning College – Change your career, Increase your salary, and Improve your life.
Course Overview
Embark on a transformative learning journey with the UK’s most innovative home study provider, offering courses designed to unlock your true potential and facilitate the career change you desire. Access our distance learning courses directly from anywhere, anytime, and acquire industry-recognised Professional Qualifications essential for advancing in your career.
Specifically, explore the flexible and convenient Customer Relations (Level 2) course, an ideal way to gain a diploma qualification. Whether you aim for further education, improved job prospects, or expanded knowledge, this comprehensive course allows you to prepare thoroughly for exams or careers through home study. Plus, it’s structured to be accessible and beneficial even if you have no prior knowledge in Customer Relations.
This course offers a comprehensive exploration of customer relations principles and practices, catering to individuals keen on developing a profound understanding of customer-centric strategies. Designed for both aspiring professionals and seasoned practitioners looking to refine their skills, this course provides valuable insights into fostering positive customer experiences and building lasting relationships. With no prerequisite knowledge required, participants can embark on this learning journey with confidence, knowing they’ll acquire essential competencies vital for success in customer-facing roles.
The course curriculum comprises three modules, each meticulously crafted to address key aspects of customer relations. In Module 1, participants delve into the fundamentals of customer care, learning how to cultivate a customer-centric mindset and deliver exceptional service across various touchpoints. Through interactive sessions and real-world case studies, participants gain insights into effective communication techniques, conflict resolution strategies, and best practices for handling customer inquiries and feedback. They also explore the importance of empathy, active listening, and problem-solving skills in creating positive customer interactions.
Module 2 focuses on mastering customer care in telephone interactions, a critical skill for professionals in roles such as customer service representatives, receptionists, and call centre agents. Participants learn how to effectively manage incoming calls, handle inquiries and complaints with professionalism, and convey empathy and assurance over the phone. They also gain practical tips for managing challenging situations, such as irate callers or complex queries, with confidence and composure. By honing their telephone etiquette and communication skills, participants can enhance customer satisfaction and loyalty, ultimately contributing to business success.
In Module 3, participants explore the nuances of reception skills, vital for professionals responsible for creating positive first impressions and ensuring smooth operations at reception areas. They learn how to greet visitors warmly, manage incoming inquiries, and handle administrative tasks efficiently. Additionally, participants gain insights into managing visitor flow, maintaining a tidy and welcoming reception area, and prioritising tasks to meet diverse stakeholder needs promptly. By mastering reception skills, participants can contribute to enhancing the overall customer experience and upholding the reputation and professionalism of their organisations.
Course Key Topics
the Customer Relations (Level 2) course is divided into 3 modules.
Module 1: Customer Care
Module 2: Customer Care on the Telephone
Module 3: Reception Skills
(Please click on the curriculum tab above to see a detailed view of each module)
Career Profile - Public Relations Officer
Career Profile
Public relations officers manage the reputation and image of their clients, working to gain public understanding and support through planned publicity campaigns
A career in public relations (PR) involves using all forms of media and communication to build, maintain and manage the reputation of your clients. These range from public bodies or services, to businesses and voluntary organisations.
You’ll communicate key messages, often using third-party endorsements, to defined target audiences in order to establish and maintain goodwill and understanding between an organisation and its public. This may be between organisations (business-to-business, or B2B) or individuals, and the general public.
As a PR officer or PR account executive, you’ll monitor publicity and conduct research to find out the concerns and expectations of your client organisation’s stakeholders. You’ll then report and explain the findings to its management.
Responsibilities
As an Public Relations Officer, you’ll need to:
* work as part of an account team (in smaller organisations you may be the sole PR lead or work as an agency PR officer) where you’ll plan, develop and implement PR strategies
* build strong relationships and networks with colleagues, clients and the media and answer enquiries from the media and other organisations
* monitor the media, including newspapers, magazines, journals, broadcasts, newswires, social media sites and blogs, for opportunities for clients
* research, write and distribute press releases to targeted media
* collate and analyse media coverage
* write and edit in-house magazines, case studies, speeches, articles and annual reports
* prepare and supervise the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes
* devise photo opportunities and coordinate studio or location photography
* organise events (such as press conferences, exhibitions, open days and press tours), source speakers and seek out sponsorship opportunities
* maintain and update information on the organisation’s website
* manage and update information and engage with users on social media sites such as Twitter and Facebook
* prepare regular client reports and attend client meetings
* commission market research
* undertake research for new business proposals and present them to potential new clients
* foster good community relations through events such as open days and through involvement in community initiatives
* manage the PR aspect of a potential crisis situation.
Salary
* Starting salaries for PR officers are around £18,000 to £24,000.
* Senior PR officers and account managers usually earn in the region of £25,000 to £40,000.
* Senior management positions, such as PR director or head of corporate affairs, attract salaries of up to £100,000.
Salaries in PR vary depending on the setting and the region. For example, pay is typically higher in the private sector. Apart from the public sector, there are generally no set salary scales, and initial starting salaries can be modest.
Salaries are usually higher in London and the South East.
Some organisations operate bonus schemes, while others may offer other incentives such as private health insurance or a company car. You may also be provided with a laptop and/or mobile phone.
Working Hours
Working hours are generally 9am to 5.30pm but are frequently longer due to the demands of the workload. As client deadlines are all-important, you’ll have to work until outstanding jobs have been completed. Press launches, crisis management and pitches can all result in long hours. Some agencies have a much more ingrained long-hours culture than others.
Working in a self-employed or freelance capacity is possible, although this is more common for experienced PR professionals. Career breaks and part-time work are possible as well.
What to expect
* The job is generally office-based, but you may have to travel frequently to attend networking and media events and exhibitions, as well as meetings with clients. International travel may also be necessary.
* The work can be stressful, for example when meeting tight deadlines, juggling various projects or working on a new business proposal, but it can also be very rewarding.
* PR professionals are often expected to network and socialise with clients, the media and colleagues to build and maintain relationships. The boundaries between your social and working life may become somewhat blurred.
* Competition for jobs is fierce, and although PR has a glamorous image, you should be aware of the pressures as well as the rewards of a career in this field.
* The PR industry has a wide geographical spread throughout the main commercial centres in the UK, with openings often occurring in all regions. However, there is a heavy concentration in and around London.
Skills
You’ll need to have:
* excellent interpersonal and communication skills, including effective writing skills
* self-confidence, drive, competence and a willingness to learn
* excellent organisational and time management skills with the ability to multitask
* flexibility, determination, enthusiasm and the ability to cope under pressure
* creativity, imagination and initiative
* good teamwork, negotiation and problem-solving skills
* business awareness and a good knowledge of current affairs
* the ability to think strategically, for planning successful PR campaigns
* the capacity to prioritise tasks and projects effectively.
Career prospects
PR departments and consultancies do not always adhere to traditional patterns of career progression but, if you demonstrate outstanding ability, promotion can be rapid.
As a new graduate, you can expect to work as a PR assistant or junior account executive for one or two years before gaining promotion to PR officer or account executive.
Further progression to management-level posts, such as senior account executive or account manager, is likely to take a further two to three years and depends heavily on your personal aptitude, performance and motivation. A willingness to move between employers or geographical areas may be necessary in order to broaden your experience or move into a more specialist role.
After a further two to three years at this level, you may have enough experience to seek promotion to account director, where you’ll have responsibility for higher-profile clients and all the staff working on the account teams. From here you could progress to PR director and eventually perhaps be asked to sit at board level, or you may choose to set up your own agency.
Consultancy can offer broad experience before specialising. It’s possible to move between in-house and consultancy roles.
Self-employment is an option later in your career if you’ve built up a good network of contacts and wish to operate as a freelance consultant or set up your own firm.
ENROL NOW
Course Entry Requirements - Do I need previous experience?
Course Entry Requirements
At Open Learning College, we firmly believe that education should be accessible to everyone, regardless of their background or previous education experience. That’s why we’ve designed our Customer Relations (Level 2) course to be open to anyone who is interested in learning more about this fascinating subject, without any prior knowledge or experience required.
We want to give everyone the opportunity to expand their knowledge and take part in a highly rewarding online course, which is why we keep our entry requirements to a minimum. This means that you can start the course at any time and study at your own pace for up to 12 months from the date of initial registration, with the full support of a personal tutor.
Tutor Support - What support will I receive?
The right support
Our Customer Relations (Level 2) course is designed to provide you with comprehensive materials to guide you through your learning journey. You’ll have the support of your own personal tutor, who will be there to assist you with your coursework and answer any questions you may have. Furthermore, our Student Advisors are always available to provide you with practical advice and guidance via the online portal, email or phone, ensuring that you’re fully supported throughout your studies.
When you’re choosing a course provider, it’s vital to check the quality of their learning materials, the qualifications you will receive, and the kind of learning support that will be offered. With Open Learning College all our courses lead to Industry Recognised Qualifications. We’ll also give you high quality interactive online course materials and all the support you need.
- When you gain a qualification with us you can be sure it will make your CV stand out and that it will be recognised and respected by your future employer. To ensure you succeed, Open Learning College also gives you:
- Easy access to our courses with no entrance exams to sit and no previous experience required
- Course materials written and developed by experts in their field
- Access to a dedicated personal Tutor who will help you with any queries or if you need further clarification
- V.O.I.C.E our Innovative delivery platforms enhances your learning via the Metaverse, Zoom or our Learner Management System.
- Course Advisors who are specially trained to provide you with information about which of our courses is most suitable for you and your goals
- All the support you need to help you succeed in your choice.
Course Assessments - How will I be assessed?
Course Assessments
The Customer Relations (Level 2) course at Open Learning College is designed to provide a comprehensive and flexible learning experience. Unlike traditional exam-based courses, our course is marked through a process of continuous assessment, which is guided by your personal tutor.
This means that you won’t have to worry about memorising information for a final exam. Instead, you will have the opportunity to learn at your own pace and apply your knowledge through practical assignments and quizzes at the end of each module. Our online platform allows you to access the course from anywhere and at any time, and you can also choose to receive the course materials by post.
When you complete each module, you will submit your assignments and quizzes online for marking. While there is no word count requirement for these assignments, we do expect well-thought-out and complete answers. Your tutor will provide constructive feedback and guidance on areas for improvement to help you achieve your best performance.
Once your assignments have been verified and assessed, you will be awarded a certificate of achievement from the Open Learning College. This certificate confirms that you have met all of the learning outcomes and assessment criteria for the Customer Relations (Level 2), and demonstrates your competency and knowledge in this field.
With this qualification, you can advance your career or pursue further studies in the field of Customer Relations.
Course Duration - How long will it take to complete the course?
Course Duration
We recommend you spend approximately 60 hours of your time studying for Customer Relations (Level 2) course. The pace of study is completely up to you. To give an example, if you dedicate 1 hours per week to study, it would take you one year to complete but if you could spare 2 hours a week you could complete it in six months.
Get started today, and you can earn your Open Pathway Accreditation Diploma (OPA.dip) in Customer Relations (Level 2) in as little as six months.
ENROL NOW
Course Qualification - What qualification will I receive?
Course Qualifications
Course QualificationsThis is a dual-certification course and you will therefore receive two qualifications. This course is certified by Open Learning College via the Open Pathway Accreditation Programme.
This course leads to a Level 3 for successful learners. This means that it is independently accredited at a level of learning equivalent to level 3 on the Regulated Qualifications Framework (RQF) for England.
This qualification has been developed by Open Learning College to meet the specific needs of our learners and has been accredited by QLS demonstrating the learning activity has reached the required Quality Licence Scheme standards and benchmarks.
The Quality Licence Scheme recognises a provider’s commitment to high-quality courses in the non-regulated sector, by evaluating quality processes and endorsing an organisation. This demonstrates to the people you work with that there is a commitment to delivering a high quality of learning and learners are able to receive an endorsed Certificate of Achievement upon completion of their course.
Open Learning College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.
The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.
1. You will receive your accreditation directly from QLS, once you have successfully completed your course (certification fees are included in the course fee).
2. You will receive the Open Pathway Accreditation Diploma (OPA.dip) from Open Learning College.
Grading & How it Works
The UK has a unique higher education grading system. Its most unique feature compared to traditional grading systems is that it aims to be more specific in describing students’ academic achievement.
This type of assessment method is highly valued because it offers many advantages. Most importantly it highlights your academic strengths and specific skills, therefore, it helps employers gain a better understanding of your true potential.
Since it is proved to be such an efficient tool to assess students’ performance, many foreign countries like Canada, Australia and India are using the same grading system on some occasions with small changes to fit into their own local educational context.
We use a letter grade scale from A to F to indicate the students’ academic performance. If you get an A it means you have shown outstanding knowledge whereas if you get an F it means your score is not sufficient to pass the exam.
ENROL NOW
What's Included - What do I get when I enrol?
What’s Included
Your course fee covers everything you will need to successfully complete the Customer Relations (Level 2) online study course and earn your qualification:
A full range of student services, including:
- All textbooks, study folders, and/or online learning aids designed for online learning.
- Free Open Learning College branded promotional item when you enrol.
- One year’s educational support by a specialist tutor in your chosen course field.
- Life-time access to the online student portal Xperience™ (Student Chat, Forums and Online Support Resources).
- Comprehensive Study Guide & Study Plan.
- PDF or hardcopy certificate to show employers (employer has access to certificate validation).
- Life-time access to Career Hub our dedicated portal to support our students career aspirations.
- Invitation to job fairs, webinars and career days for your faculty.
- A diploma from the Open Learning College from our Open Pathway Accreditation programme (OPA.dip).
- National Union of Student (NUS) TOTUM card
- Free postage and packaging for UK mainland students.
Learning for Life Pack
- Academic Reference
- CV Refresh
- Lifetime access to Career Hub
- 25% off your Next Course
ENROL NOW
Course Enrolment Fee - How much are the course fees?
Course Enrolment Fees
We want to make sure that you get the best value for your money, which is why we have included the registration fee, certification fee, and full tutor support in the course price. Enrolling in the Customer Relations (Level 2) course would usually cost £350.00, but for a limited time, you can get a 20% discount and pay only £280.00 if you enrol online and pay in full.
If you prefer to spread the cost, you can choose our Easy Payment Plan. Simply pay a deposit of £70.00 when you enrol online and then make 4 equal payments of £70.00 per month.
The first payment is due about a month after you receive your course.
| Payment Method | Deposit | Instalment | Total |
| Pay in Full | £280.00 | N.A | £280.00 |
| Instalment Plan | £70.00 | £70.00 X 4 | £350.00 |
Note: Instalment plans are not available to our international students.
Millions of savvy shoppers have already chosen Klarna when purchasing online.
Enrol today and pay nothing and then pay in full up to 30 days later or split the cost into 3 interest-free monthly instalments. At checkout choose Klarna as your payment option and get the 20% pay in full discount option and access to your course today.
Method of Study - How will I learn?
Study Method
Study Pack Version
The course comes to you as a paper-based pack delivered by courier.
You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.
Online Version
Our online course is an educational programme delivered over the internet, using our proprietary technology V.O.I.C.E. thus allowing students to access learning materials, lectures, and assignments through a digital platform. This type of learning enables participants to study remotely, typically at their own pace and time, using various digital tools like videos, presentations, discussion forums, and interactive modules.
The courses often offer flexibility in scheduling, allowing students to balance their studies with other commitments. Students can interact with instructors and peers through online communication channels like Zoom for Education and the Metaverse, and submit assignments electronically.
ENROL NOW
Remote Learning - What is remote learning and is it right for me?
Remote Learning Explained
Metaverse Learning
In this era of technological advancement, the way we learn has also evolved. Open Learning College introduces learning in the Metaverse, a concept that brings the learning experience right to your digital doorstep. With this innovative approach, you can create your avatar and visit your virtual campus and explore your chosen course from the comfort of your home, the coffee shop down the street, or even while relaxing at the park. Through cutting-edge platforms like V.O.I.C.E, we deliver course materials, tutor guidance, and engaging content online. This means you have the freedom to choose when and where you learn, all while staying connected with tutors and fellow learners.
Unleash the Power of ZOOM
Open Learning College offers dynamic learning through Zoom. With Zoom, you can join live interactive sessions, virtual classrooms, and connect with your instructors. Zoom provides the bridge to real-time discussions, making learning engaging and responsive. No need to be physically present; you can actively participate from anywhere with an internet connection. Zoom transforms your digital device into a window to knowledge, ensuring that learning is an accessible, collaborative, and exciting journey.
Learner Management System (LMS)
Our comprehensive Learner Management System empowers your learning experience. Designed for ease and accessibility, the LMS lets you access course materials and associated resources. With the LMS, you are in control of how you manage your learning journey. You can organize your study plan, access resources, and stay on top of your course. The LMS is the key to personalised learning, ensuring that you navigate your educational path with confidence and independence.
V.O.I.C.E.
Open Learning College’s approach empowers you to embrace remote learning like never before. Through our industry leading, innovative platform V.O.I.C.E we incorporate the Metaverse, Zoom for Education, and our incredible Learner Management System (LMS), you have the tools to create a learning experience tailored to your needs. The digital era has redefined education, making it more flexible, accessible, and engaging. With us, you can embark on your learning journey with the power of technology at your fingertips, whenever and wherever you want.
ENROL NOW
FAQ's - Our most frequently asked questions
Got A Question?
How does distance learning work?
To ensure studying is flexible and convenient, most of our courses are divided into modules. You work through each module at your own pace and time. Once completed, submit the test, quiz, or assignment for marking. The support period is dependent on the type of course you choose; our minimum support period is one year.
When can I start the course?
The answer is simple, when YOU want; you can start the course at any time we do not have any set enrolment dates. Most of our courses don’t requireany previous experience or qualifications. All you need is a desire and motivation to succeed. You can even start right now – call and speak to one of our Course Advisors.
How long does the course take?
This is dependent upon your choice of course and how fast you want to learn. A full breakdown of the course is available in the course brochure or online. We do provide estimated number of study hours; ask our course advisors for details.
Do the courses have tutorial support?
Yes, you will be allocated a tutor who specialises in your chosen subject and will guide you through the course, mark your assignments and generally help you with any problems you may have.
If I fail an assignment can I retake it?
Yes, your tutor will ask you to resubmit your assignment and give you support as to where you could improve.
How do I get help with my course work?
You can get help by submitting a question to your tutor via the online portal and by submitting your assignments for marking. You must send your assignments one at a time so the tutor can mark one and give you feedback.
Will I get a qualification at the end?
Our courses provide you with a dual certification upon successful completion of the course. You will receive an Open Pathway Accreditation (OPA.dip) from our college. The second qualification will be awarded by the Ofqual awarding body for the course.
Will I have to sit an examination?
Most of our courses do not require you to sit examinations, only continual assessments. Where there are examinations required, you will receive all the information you need to make your own exam arrangements. Please note exam fees are not included in your course fee, unless otherwise stated.
Do I have to buy any other materials?
Our comprehensive course materials are designed to be self-contained with all the relevant information you require to complete the course and gain the relevant certification. However, some of our students undertake additional reading via relevant textbooks/study guides and/or the Internet to add value to their studies.
I’m not sure of what course I should take, Can you help?
Yes we can, it is important that you pursue a course which you will enjoy. Although we cannot make this decision for you, we employ a team of dedicated Professional Course Advisors, who will guide you towards making the right choice. Whether you want specific information, or just a chat about what’s available, contact us now.
Why choose Open Learning College?
The breadth and depth of our portfolio of courses means that we will have a course to interest you. We are committed to your success and offer advice and support through every step of the process. We have a dedicated team of Professional Course Advisors that can give you access to career and study advice,whilst offering you excellent value and quality courses.
Please contact us if you have not found the answer you are looking for.
Connect with Us
Xperience™ - Student Hub
Xperience™ our student hub is a comprehensive online platform designed to enhance the learning experience and support students throughout their educational journey
We understand that studying from home can be an entirely new experience for you, and it’s okay to feel a little intimidated because it’s not the typical “classroom environment.” However, we want to assure you that you’re not alone, and we’re here to help you every step of the way. To ease your concerns, we’ve created a welcoming online student community where you can interact with your tutor and fellow students who share your interests.
As a student of Open Learning College, you’ll have exclusive access to our online student portal, Xperience™, which offers a wealth of resources to enhance your learning experience. You can connect with other students, explore our extensive resource library, and manage your account efficiently. Our comprehensive support system is committed to ensuring that you have the best possible learning experience throughout your journey.
You will be able to use Xperience™ to:
- Full access to the Metaverse and our student community.
- Access the student forum which allows you to share ideas and chat with other students.
- Access free online games, for when you need a break from studying.
- View the study guide with plenty of useful hints and tips on how to get the most out of your course.
- View your tutor’s feedback on your marked assignments.
- View optional reading lists for your course (where available).
- Access free courses such as: Improving Learning Skills, Job Interview Skills, The Effective Learner, Goal Setting and Time Management, Ten Tips to Complete a Good Test Paper and others.
Career Hub - Visit our online career portal CLAZMA.COM
Career Hub
Register as a student and gain lifetime access to our comprehensive career hub, an all-in-one platform brimming with career and industry leading resources. Unleash your potential, impress employers, master essential business skills, and pave the way for your dream career.
At Open Learning College, we understand that achieving your desired career or role requires more than just a certification. That’s why our comprehensive Career Hub offers you unlimited lifetime access to a wealth of courses, PDF’s and tools, meticulously curated to empower your professional advancement. Developed and continually updated by industry leaders and career experts, the Career Hub provides you with trustworthy advice and resources on various career aspects, ensuring you have instant access to the guidance you need to succeed.
- CV Builder: Craft a compelling CV customised to meet the specific needs and expectations of employers and recruiters.
- Job Search Engine: Explore a vast collection of global job openings gathered from various job boards, companies, and agencies all in one place.
- Career Planner: Map out and manage your career to-do list
- Mock Interview Training Platform: Enhance your interview skills by practicing with a realistic mock interview and revising common interview questions.
- Cover Letter Wizard: Effortlessly customise your cover letter for every job application
- First Impression Generator: Enhance your networking skills and leave a lasting first impression
Enrol today and unlock your full potential to pave the way to a successful career.
Visit us at the Career Hub
Get Social! - Join our socials for daily inspiration
Get Social!
Get Social!“Join our socials for daily inspiration, discounts, insightful content, and a community of like-minded learners.”
Scan the QR code with your phone camera and like and follow us or click on the QR code to open our social pages.
ENROL NOW
Contact Us - I'm still not sure, can you help me?
Contact Us
Explore the power of our AI Chat Bot, iCarly! Crafted with cutting-edge artificial intelligence, iCarly is designed to respond seamlessly to your queries, offering a human-like interaction. Proficient across diverse courses, careers, and educational domains, iCarly converses fluently in a range of languages, including English, Arabic, Italian, German, Hindi, Welsh, Swedish, Polish, Czech, Spanish, Maltese, and French.
Enjoy the convenience of a 24/7 accessible resource — click on the chat icon at the bottom right of this page, ask her anything, try it out now and supercharge your learning experience!
Alternatively you can contact us using the details below.
Open Learning College
London Campus
124 City Road
London
EC1V 2NX
Tel: +44 (0) 844 357 7777
WhatsApp: +44 (0) 7521 454418
Email: [email protected]
ENROL NOW
Hardware - Get a Tablet with your course preloaded
Get a tablet with your course pre-loaded
When you enrol with Open Learning College we can supply you with a Samsung Galaxy tablet (or equivalent) which is an excellent option for both work and play. Gone are the days when you need to rely on a desktop to get your work done. The best student tablets put power, portability and performance at the forefront of innovation and are sure to make student life a whole lot easier.
Is a tablet useful for students?
As a student, you are going to need a device that can work and play as hard as you do. Whether it’s note taking in lectures, researching, writing assignments or binge watching Netflix after a night out, a Samsung tablet has you covered.
A tablets offer the ideal balance between a smartphone and a traditional laptop. They are both highly portable; great when you are out and about and powerful so you don’t need to worry about running out of battery mid way through a class.
Plus, the Samsung Galaxy Tab series is S Pen compatible giving you even more creative freedom. Whether it’s writing directly onto the screen so you can take notes or drawing and designing projects to share with others, the S Pen for Galaxy Tabs gives you the power to go beyond the norm of basic touch interaction.
How can I use my tablet to study?
Bursting with awesome apps, a Samsung Galaxy Tab is the essential study companion. We’ve listed some of the ways your Galaxy Tab can help you study for assignments and ace your exams.
You can:
1. Your tablet will come pre-loaded with your course links, that are easily accessible from your desktop.
2. Complete assignments using much loved productivity apps including Google Docs and Microsoft Office
3. Edit documents effortlessly with the awesome S Pen for Galaxy Tabs
4. Collaborate with your peers using video conferencing apps such as Zoom and Microsoft Teams
5. Access class recordings to keep up-to-date remotely
6. Access the Metaverse to visit Xperience™ our Student Hub or to join a lecture for your course.
7. Juggle assignment deadlines with organiser apps such as myHomework
8. Take detailed lecture notes using Samsung Notes
9. Write, annotate and share group work using collaborative apps such as Google Docs
Can you use Zoom on a tablet?
Whether you’re working on a collaborative project or catching up with loved ones, you’ll be able to access Zoom on your Galaxy Tab. Zoom is available on the Google Play Store so you can stay connected wherever you go.
What are the best apps for studying?
With so many amazing apps available on Samsung tablets it can be hard to know where to begin when it comes to studying. Here are our top 5 free study apps to get you started (click on the app names to see more):
1. Samsung Notes: Write, draw and highlight in a variety of styles and colours during your lectures and meetings
2. Google Drive: Great for collaborative working whether it’s a word document, spreadsheet or formal presentation. Find your documents in Google Drive where they are saved to the free Google cloud service.
3. myHomework: A digital planner that enables you to track classes, assignments, exams and group projects so you’ll be sure never to forget a deadline
4. Microsoft Lens: Enables you to take pictures of whiteboards, blackboards, journals and other printed documents. The app will crop out everything around it and convert it into editable and shareable text.
5. RefMe: Getting to grips with source referencing in your essays can be a bit of a headache. RefMe makes the process of finding and citing sources quicker and easier. It also has thousands of educational resources which can be a great place to start your assignment research.
How to get your tablet?
At checkout when you enrol, you will be given the option to add your tablet and associated peripherals. A full description of the tablet, model, size and technical specifications will be listed.
ENROL NOW
Technical Requirements
Minimum technical requirement for online courses
If your course is being delivered online, please ensure you meet the requirements below.
For Windows, the minimum requirements may include a Windows operating system (such as Windows 7, 8, or 10), a processor with a speed of at least 1.6 GHz, at least 2 GB of RAM, and a graphics card with at least 128 MB of memory.
For Mac, the minimum requirements may include an Apple operating system (such as OS X 10.11 or later), a processor with a speed of at least 1.6 GHz, at least 2 GB of RAM, and a graphics card with at least 128 MB of memory.
ENROL NOW
Course Content
Customer Relations (Level 2) – FREE Starter Pack
How to…. (a series of explainer videos)
Module 1 – Customer Care
Module 2 – Customer Care on the Telephone
Module 3 – Reception Skills
Course Resources
Final Exam
College Announcements
🔍 Elevate Your Customer Relations Skills and Save £50 on Your Course! 🤝💰
Ready to delve into the art of effective customer relations?
For a limited time, seize the opportunity to enrol in our Customer Relations (Level 2) course with an exclusive £50 discount!
Use code CUSTREL50 at checkout before the month concludes!
🌟 Why Choose Our Customer Relations Course
Presented by Open Learning College, this course is your pathway to mastering the fundamentals of customer relations. Explore comprehensive modules covering essential topics—from building rapport and handling inquiries to resolving conflicts and retaining loyal customers. Develop the skills and knowledge needed to deliver exceptional customer experiences and drive business success.
💡 What Makes Our Course Stand Out
Expert Guidance: Learn from industry professionals with extensive experience in customer service and relationship management.
Practical Applications: Apply theoretical concepts to real-life customer scenarios through interactive exercises and case studies.
Career Advancement: Enhance your employability and excel in roles requiring strong interpersonal and communication skills.
Don't miss out on this opportunity to enhance your customer relations expertise at a discounted rate! Enrol now, use code CUSTREL50* at checkout, and take the first step towards building lasting relationships with your customers. 🤝📈✨
*This discount code cannot be used in conjunction with any other offer.
Related courses
Showroom Retailing Level 3 (QLS) Course
Retail Associate Level 3 (QLS) Course
Personnel Skills Level 2 (QLS) Course
Office Management Skills Level 3 (QLS) Course
Ava Davies