Welcome to Open Learning College – Change your career, Increase your salary, and Improve your life.
Course Overview
Embark on a transformative learning journey with the UK’s most innovative home study provider, offering courses designed to unlock your true potential and facilitate the career change you desire. Access our distance learning courses directly from anywhere, anytime, and acquire industry-recognised Professional Qualifications essential for advancing in your career.
Specifically, explore the flexible and convenient Customer Care Fundamentals (Level 2) course, an ideal way to gain a diploma qualification. Whether you aim for further education, improved job prospects, or expanded knowledge, this comprehensive course allows you to prepare thoroughly for exams or careers through home study. Plus, it’s structured to be accessible and beneficial even if you have no prior knowledge in Customer Care Fundamentals.
The Customer Care Fundamentals course is designed for individuals aspiring to excel in customer-focused roles, providing them with a solid foundation in essential customer service principles. This course is particularly beneficial for those seeking to enhance their career prospects in environments where customer satisfaction is pivotal. By delving into core concepts and practical applications, the course equips learners with the skills needed to deliver exceptional service and effectively address customer needs.
One of the key elements of the course is its emphasis on understanding the fundamental principles of customer service. This includes grasping the definition of customer service, recognising its importance in the competitive landscape, and learning the underlying rules and principles that guide effective service delivery. Students will explore how to tailor their approach to meet the unique needs of each customer, rather than simply adhering to a standardised set of practices. This focus on personalised service ensures that learners can foster positive relationships and enhance customer satisfaction.
The course also addresses the importance of improving customer relations and managing feedback. Participants will learn strategies for monitoring and addressing customer complaints, which is crucial in today’s social media-driven world where negative feedback can quickly gain visibility. By developing skills in handling complaints and resolving issues, learners will be better equipped to maintain a positive brand reputation and ensure that customer concerns are addressed promptly and effectively.
Furthermore, the course highlights the significance of collaboration within a business to enhance overall customer service. It covers techniques for working with colleagues to implement improvements and promote continuous enhancements in service quality. By understanding how to integrate these practices within a business framework, students will be prepared to contribute to a culture of excellence in customer care, ultimately benefiting the organisation’s bottom line and customer loyalty.
Course Key Topics
the Customer Care Fundamentals (Level 2) course is divided into 8 modules.
Module 1: Identifying Customer Needs
Module 2: The Impact of Outstanding Customer Service
Module 3: Core Principles of Customer Care
Module 4: Delivering Information and Support to Customers
Module 5: Addressing Unique Customer Requests
Module 6: Understanding Customer Service Legislation
Module 7: Managing Customer Complaints Effectively
Module 8: Supporting Customers with Specific Requirements
(Please click on the curriculum tab above to see a detailed view of each module)
Career Profile - Customer service manager
Career Profile
Customer service managers work across many industries, ensuring customer satisfaction, managing teams and meeting targets
As a customer service manager, you’ll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved.
You may work at various levels, from head office to the front end of the business, and in most cases will be:
* helping to develop and implement customer service policies in an organisation
* finding ways to measure customer satisfaction and improve services
* managing a team of customer service staff
* handling face-to-face enquiries from customers.
Types of customer service manager
Roles vary widely and job titles in customer service management include:
* corporate services manager
* customer care manager
* customer operations manager
* customer relationship manager.
In each of these roles, you’re expected to understand and satisfy your customers’ requirements, exceeding expectations where possible.
Responsibilities
As a customer service manager, you’ll need to:
* provide help to customers using your organisation’s products or services
* communicate courteously with customers by telephone, email, letter and face-to-face
* investigate and solve customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
* handle customer complaints or any major incidents, such as a security issue or a customer being taken ill
* issue refunds or compensation to customers
* keep accurate records of discussions or correspondence with customers
* analyse statistics or other data to determine the level of customer service your organisation is providing
* produce written information for customers, often involving the use of computer packages and software
* write reports and analyse the customer service that your organisation provides
* develop feedback or complaints procedures for customers to use
* improve customer service procedures, policies and standards for your organisation or department
* meet with other managers to discuss possible improvements to customer service
* manage staff recruitment and appraisals – depending on the size of the organisation these tasks may be carried out by human resources
* train staff to deliver a high standard of customer service
* lead or supervise a team of customer service staff
* learn about your organisation’s products or services and keep up to date with changes
* keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Salary
* The range of typical starting salaries for trainee customer service managers falls between £20,500 and £25,000.
* Salaries for experienced customer service managers can reach £30,000 to £45,000, and may exceed £60,000.
Some companies, especially in retail, sales and banking, offer generous bonuses or commission and usually provide an excellent benefits package.
Working Hours
Your working hours will vary according to the type of organisation. For example, managers at head offices may work 9am to 5pm, while those in call centres or retail stores may need to work shifts, including evenings and weekends.
Some organisations employ customer service managers on a part-time basis, where the nature of the organisation’s work allows it. Self-employment is not common.
What to expect
* Work is usually carried out from an office or from a customer services desk in a public area, such as a shop or a train station. There are opportunities to work in all parts of the UK, particularly in large cities and towns.
* Some organisations have relocated their call-centre provision overseas. There may be opportunities for UK customer service managers to work overseas in either permanent or temporary positions.
* If you have face-to-face contact with customers, you must have a smart appearance and you may be required to wear a uniform.
* Whatever the setting, you will need to behave in a calm, professional and responsible manner at all times.
* Dealing with customers who are upset or angry may be stressful.
* You’ll probably work from a single location but may spend time visiting customers or travelling to other sites within the organisation. Usually, these will be local so within a day but occasionally long-distance travel may be necessary, which could involve overnight stays.
Skills
You’ll need to have:
* communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
* listening skills, to understand exactly what customers require
* problem-solving skills
* confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
* motivational skills and an ability to supervise and lead a team of customer service assistants
* creative thinking, to be able to come up with new ideas to improve customer service standards
* an ability to work well under pressure
* organisational and planning skills to develop customer service policies
* good personal presentation, especially when face-to-face with customers
* a commitment to improve your customer service skills on an ongoing basis.
Career prospects
In some organisations, you may need to undertake training and gain some experience in an assistant role before securing a position as a customer service manager.
From here, you can progress to higher levels, such as team leader or supervisor, then to various levels of management. The length of time this takes varies, depending on the type and size of the organisation.
In other organisations, you may start as a trainee customer service manager on a graduate training scheme. After your initial training, you’ll become a customer service manager, perhaps responsible for a small team of customer service assistants. Your responsibilities are likely to increase as you gain more experience and qualifications.
Moving to a larger organisation or another branch of your existing one may be necessary if you want to gain more responsibility or seek opportunities for promotion.
Options for development include training other staff in customer service skills or becoming an assessor of staff working towards customer service qualifications. This may lead to assessor or developer levels of membership with the ICS. You could also move into a wider management career, transferring to another sector if you choose.
To aid further progression, you should keep your knowledge and skills up to date by adding to your qualifications, completing short courses, attending conferences and reading relevant books, reports, newsletters and magazines.
Meeting fellow professionals and exchanging ideas is another useful way of developing your career and the ICS runs regional networking and training events.
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Course Entry Requirements - Do I need previous experience?
Course Entry Requirements
At Open Learning College, we firmly believe that education should be accessible to everyone, regardless of their background or previous education experience. That’s why we’ve designed our Customer Care Fundamentals (Level 2) course to be open to anyone who is interested in learning more about this fascinating subject, without any prior knowledge or experience required.
We want to give everyone the opportunity to expand their knowledge and take part in a highly rewarding online course, which is why we keep our entry requirements to a minimum. This means that you can start the course at any time and study at your own pace for up to 12 months from the date of initial registration, with the full support of a personal tutor.
Tutor Support - What support will I receive?
The right support
Our Customer Care Fundamentals (Level 2) course is designed to provide you with comprehensive materials to guide you through your learning journey. You’ll have the support of your own personal tutor, who will be there to assist you with your coursework and answer any questions you may have. Furthermore, our Student Advisors are always available to provide you with practical advice and guidance via the online portal, email or phone, ensuring that you’re fully supported throughout your studies.
When you’re choosing a course provider, it’s vital to check the quality of their learning materials, the qualifications you will receive, and the kind of learning support that will be offered. With Open Learning College all our courses lead to Industry Recognised Qualifications. We’ll also give you high quality interactive online course materials and all the support you need.
- When you gain a qualification with us you can be sure it will make your CV stand out and that it will be recognised and respected by your future employer. To ensure you succeed, Open Learning College also gives you:
- Easy access to our courses with no entrance exams to sit and no previous experience required
- Course materials written and developed by experts in their field
- Access to a dedicated personal Tutor who will help you with any queries or if you need further clarification
- V.O.I.C.E our Innovative delivery platforms enhances your learning via the Metaverse, Zoom or our Learner Management System.
- Course Advisors who are specially trained to provide you with information about which of our courses is most suitable for you and your goals
- All the support you need to help you succeed in your choice.
Course Assessments - How will I be assessed?
Course Assessments
The Customer Care Fundamentals (Level 2) course at Open Learning College is designed to provide a comprehensive and flexible learning experience. Unlike traditional exam-based courses, our course is marked through a process of continuous assessment, which is guided by your personal tutor.
This means that you won’t have to worry about memorising information for a final exam. Instead, you will have the opportunity to learn at your own pace and apply your knowledge through practical assignments and quizzes at the end of each module. Our online platform allows you to access the course from anywhere and at any time, and you can also choose to receive the course materials by post.
When you complete each module, you will submit your assignments and quizzes online for marking. While there is no word count requirement for these assignments, we do expect well-thought-out and complete answers. Your tutor will provide constructive feedback and guidance on areas for improvement to help you achieve your best performance.
Once your assignments have been verified and assessed, you will be awarded a certificate of achievement from the Open Learning College. This certificate confirms that you have met all of the learning outcomes and assessment criteria for the Customer Care Fundamentals (Level 2), and demonstrates your competency and knowledge in this field.
With this qualification, you can advance your career or pursue further studies in the field of Customer Care Fundamentals.
Course Duration - How long will it take to complete the course?
Course Duration
We recommend you spend approximately 160 hours of your time studying for Customer Care Fundamentals (Level 2) course. The pace of study is completely up to you. To give an example, if you dedicate 3 hours per week to study, it would take you one year to complete but if you could spare 6 hours a week you could complete it in six months.
Get started today, and you can earn your Open Pathway Accreditation Diploma (OPA.dip) in Customer Care Fundamentals (Level 2) in as little as six months.
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Course Qualification - What qualification will I receive?
Course Qualifications
This is a dual-certification course and you will therefore receive two qualifications. This course is certified by Open Learning College via the Open Pathway Accreditation Programme.
This course leads to a Level 3 for successful learners. This means that it is independently accredited at a level of learning equivalent to level 3 on the Regulated Qualifications Framework (RQF) for England.
This qualification has been developed by Open Learning College to meet the specific needs of our learners and has been accredited by QLS demonstrating the learning activity has reached the required Quality Licence Scheme standards and benchmarks.
The Quality Licence Scheme recognises a provider’s commitment to high-quality courses in the non-regulated sector, by evaluating quality processes and endorsing an organisation. This demonstrates to the people you work with that there is a commitment to delivering a high quality of learning and learners are able to receive an endorsed Certificate of Achievement upon completion of their course.
Open Learning College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.
The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.
1. You will receive your accreditation directly from QLS, once you have successfully completed your course (certification fees are included in the course fee).
2. You will receive the Open Pathway Accreditation Diploma (OPA.dip) from Open Learning College.
Grading & How it Works
The UK has a unique higher education grading system. Its most unique feature compared to traditional grading systems is that it aims to be more specific in describing students’ academic achievement.
This type of assessment method is highly valued because it offers many advantages. Most importantly it highlights your academic strengths and specific skills, therefore, it helps employers gain a better understanding of your true potential.
Since it is proved to be such an efficient tool to assess students’ performance, many foreign countries like Canada, Australia and India are using the same grading system on some occasions with small changes to fit into their own local educational context.
We use a letter grade scale from A to F to indicate the students’ academic performance. If you get an A it means you have shown outstanding knowledge whereas if you get an F it means your score is not sufficient to pass the exam.
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What's Included - What do I get when I enrol?
What’s Included
Your course fee covers everything you will need to successfully complete the Customer Care Fundamentals (Level 2) online study course and earn your qualification:
A full range of student services, including:
- All textbooks, study folders, and/or online learning aids designed for online learning.
- Free Open Learning College branded promotional item when you enrol.
- One year’s educational support by a specialist tutor in your chosen course field.
- Life-time access to the online student portal Xperience™ (Student Chat, Forums and Online Support Resources).
- Comprehensive Study Guide & Study Plan.
- PDF or hardcopy certificate to show employers (employer has access to certificate validation).
- Life-time access to Career Hub our dedicated portal to support our students career aspirations.
- Invitation to job fairs, webinars and career days for your faculty.
- A diploma from the Open Learning College from our Open Pathway Accreditation programme (OPA.dip).
- National Union of Student (NUS) TOTUM card
- Free postage and packaging for UK mainland students.
Learning for Life Pack
- Academic Reference
- CV Refresh
- Lifetime access to Career Hub
- 25% off your Next Course
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Course Enrolment Fee - How much are the course fees?
Course Enrolment Fees
We want to make sure that you get the best value for your money, which is why we have included the registration fee, certification fee, and full tutor support in the course price. Enrolling in the Customer Care Fundamentals (Level 2) course would usually cost £426.25, but for a limited time, you can get a 20% discount and pay only £341.00 if you enrol online and pay in full.
If you prefer to spread the cost, you can choose our Easy Payment Plan. Simply pay a deposit of £85.25 when you enrol online and then make 4 equal payments of £85.25 per month.
The first payment is due about a month after you receive your course.
| Payment Method | Deposit | Instalment | Total |
| Pay in Full | £341.00 | N.A | £341.00 |
| Instalment Plan | £85.25 | £85.25 X 4 | £426.25 |
Note: Instalment plans are not available to our international students.
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Enrol today and pay nothing and then pay in full up to 30 days later or split the cost into 3 interest-free monthly instalments. At checkout choose Klarna as your payment option and get the 20% pay in full discount option and access to your course today.
Method of Study - How will I learn?
Study Method
Study Pack Version
The course comes to you as a paper-based pack delivered by courier.
You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments.
Online Version
Our online course is an educational programme delivered over the internet, using our proprietary technology V.O.I.C.E. thus allowing students to access learning materials, lectures, and assignments through a digital platform. This type of learning enables participants to study remotely, typically at their own pace and time, using various digital tools like videos, presentations, discussion forums, and interactive modules.
The courses often offer flexibility in scheduling, allowing students to balance their studies with other commitments. Students can interact with instructors and peers through online communication channels like Zoom for Education and the Metaverse, and submit assignments electronically.
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Remote Learning - What is remote learning and is it right for me?
Remote Learning Explained
Metaverse Learning
In this era of technological advancement, the way we learn has also evolved. Open Learning College introduces learning in the Metaverse, a concept that brings the learning experience right to your digital doorstep. With this innovative approach, you can create your avatar and visit your virtual campus and explore your chosen course from the comfort of your home, the coffee shop down the street, or even while relaxing at the park. Through cutting-edge platforms like V.O.I.C.E, we deliver course materials, tutor guidance, and engaging content online. This means you have the freedom to choose when and where you learn, all while staying connected with tutors and fellow learners.
Unleash the Power of ZOOM
Open Learning College offers dynamic learning through Zoom. With Zoom, you can join live interactive sessions, virtual classrooms, and connect with your instructors. Zoom provides the bridge to real-time discussions, making learning engaging and responsive. No need to be physically present; you can actively participate from anywhere with an internet connection. Zoom transforms your digital device into a window to knowledge, ensuring that learning is an accessible, collaborative, and exciting journey.
Learner Management System (LMS)
Our comprehensive Learner Management System empowers your learning experience. Designed for ease and accessibility, the LMS lets you access course materials and associated resources. With the LMS, you are in control of how you manage your learning journey. You can organize your study plan, access resources, and stay on top of your course. The LMS is the key to personalised learning, ensuring that you navigate your educational path with confidence and independence.
V.O.I.C.E.
Open Learning College’s approach empowers you to embrace remote learning like never before. Through our industry leading, innovative platform V.O.I.C.E we incorporate the Metaverse, Zoom for Education, and our incredible Learner Management System (LMS), you have the tools to create a learning experience tailored to your needs. The digital era has redefined education, making it more flexible, accessible, and engaging. With us, you can embark on your learning journey with the power of technology at your fingertips, whenever and wherever you want.
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FAQ's - Our most frequently asked questions
Got A Question?
How does distance learning work?
To ensure studying is flexible and convenient, most of our courses are divided into modules. You work through each module at your own pace and time. Once completed, submit the test, quiz, or assignment for marking. The support period is dependent on the type of course you choose; our minimum support period is one year.
When can I start the course?
The answer is simple, when YOU want; you can start the course at any time we do not have any set enrolment dates. Most of our courses don’t requireany previous experience or qualifications. All you need is a desire and motivation to succeed. You can even start right now – call and speak to one of our Course Advisors.
How long does the course take?
This is dependent upon your choice of course and how fast you want to learn. A full breakdown of the course is available in the course brochure or online. We do provide estimated number of study hours; ask our course advisors for details.
Do the courses have tutorial support?
Yes, you will be allocated a tutor who specialises in your chosen subject and will guide you through the course, mark your assignments and generally help you with any problems you may have.
If I fail an assignment can I retake it?
Yes, your tutor will ask you to resubmit your assignment and give you support as to where you could improve.
How do I get help with my course work?
You can get help by submitting a question to your tutor via the online portal and by submitting your assignments for marking. You must send your assignments one at a time so the tutor can mark one and give you feedback.
Will I get a qualification at the end?
Our courses provide you with a dual certification upon successful completion of the course. You will receive an Open Pathway Accreditation (OPA.dip) from our college. The second qualification will be awarded by the Ofqual awarding body for the course.
Will I have to sit an examination?
Most of our courses do not require you to sit examinations, only continual assessments. Where there are examinations required, you will receive all the information you need to make your own exam arrangements. Please note exam fees are not included in your course fee, unless otherwise stated.
Do I have to buy any other materials?
Our comprehensive course materials are designed to be self-contained with all the relevant information you require to complete the course and gain the relevant certification. However, some of our students undertake additional reading via relevant textbooks/study guides and/or the Internet to add value to their studies.
I’m not sure of what course I should take, Can you help?
Yes we can, it is important that you pursue a course which you will enjoy. Although we cannot make this decision for you, we employ a team of dedicated Professional Course Advisors, who will guide you towards making the right choice. Whether you want specific information, or just a chat about what’s available, contact us now.
Why choose Open Learning College?
The breadth and depth of our portfolio of courses means that we will have a course to interest you. We are committed to your success and offer advice and support through every step of the process. We have a dedicated team of Professional Course Advisors that can give you access to career and study advice,whilst offering you excellent value and quality courses.
Please contact us if you have not found the answer you are looking for.
Connect with Us
Xperience™ - Student Hub
Xperience™ our student hub is a comprehensive online platform designed to enhance the learning experience and support students throughout their educational journey
We understand that studying from home can be an entirely new experience for you, and it’s okay to feel a little intimidated because it’s not the typical “classroom environment.” However, we want to assure you that you’re not alone, and we’re here to help you every step of the way. To ease your concerns, we’ve created a welcoming online student community where you can interact with your tutor and fellow students who share your interests.
As a student of Open Learning College, you’ll have exclusive access to our online student portal, Xperience™, which offers a wealth of resources to enhance your learning experience. You can connect with other students, explore our extensive resource library, and manage your account efficiently. Our comprehensive support system is committed to ensuring that you have the best possible learning experience throughout your journey.
You will be able to use Xperience™ to:
- Full access to the Metaverse and our student community.
- Access the student forum which allows you to share ideas and chat with other students.
- Access free online games, for when you need a break from studying.
- View the study guide with plenty of useful hints and tips on how to get the most out of your course.
- View your tutor’s feedback on your marked assignments.
- View optional reading lists for your course (where available).
- Access free courses such as: Improving Learning Skills, Job Interview Skills, The Effective Learner, Goal Setting and Time Management, Ten Tips to Complete a Good Test Paper and others.
Career Hub - Visit our online career portal CLAZMA.COM
Career Hub
Register as a student and gain lifetime access to our comprehensive career hub, an all-in-one platform brimming with career and industry leading resources. Unleash your potential, impress employers, master essential business skills, and pave the way for your dream career.
At Open Learning College, we understand that achieving your desired career or role requires more than just a certification. That’s why our comprehensive Career Hub offers you unlimited lifetime access to a wealth of courses, PDF’s and tools, meticulously curated to empower your professional advancement. Developed and continually updated by industry leaders and career experts, the Career Hub provides you with trustworthy advice and resources on various career aspects, ensuring you have instant access to the guidance you need to succeed.
- CV Builder: Craft a compelling CV customised to meet the specific needs and expectations of employers and recruiters.
- Job Search Engine: Explore a vast collection of global job openings gathered from various job boards, companies, and agencies all in one place.
- Career Planner: Map out and manage your career to-do list
- Mock Interview Training Platform: Enhance your interview skills by practicing with a realistic mock interview and revising common interview questions.
- Cover Letter Wizard: Effortlessly customise your cover letter for every job application
- First Impression Generator: Enhance your networking skills and leave a lasting first impression
Enrol today and unlock your full potential to pave the way to a successful career.
Visit us at the Career Hub
Get Social! - Join our socials for daily inspiration
Get Social!
“Join our socials for daily inspiration, discounts, insightful content, and a community of like-minded learners.”
Scan the QR code with your phone camera and like and follow us or click on the QR code to open our social pages.
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Contact Us - I'm still not sure, can you help me?
Contact Us
Explore the power of our AI Chat Bot, iCarly! Crafted with cutting-edge artificial intelligence, iCarly is designed to respond seamlessly to your queries, offering a human-like interaction. Proficient across diverse courses, careers, and educational domains, iCarly converses fluently in a range of languages, including English, Arabic, Italian, German, Hindi, Welsh, Swedish, Polish, Czech, Spanish, Maltese, and French.
Enjoy the convenience of a 24/7 accessible resource — click on the chat icon at the bottom right of this page, ask her anything, try it out now and supercharge your learning experience!
Alternatively you can contact us using the details below.
Open Learning College
London Campus
124 City Road
London
EC1V 2NX
Tel: +44 (0) 844 357 7777
WhatsApp: +44 (0) 7521 454418
Email: [email protected]
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Hardware - Get a Tablet with your course preloaded
Get a tablet with your course pre-loaded
When you enrol with Open Learning College we can supply you with a Samsung Galaxy tablet (or equivalent) which is an excellent option for both work and play. Gone are the days when you need to rely on a desktop to get your work done. The best student tablets put power, portability and performance at the forefront of innovation and are sure to make student life a whole lot easier.
Is a tablet useful for students?
As a student, you are going to need a device that can work and play as hard as you do. Whether it’s note taking in lectures, researching, writing assignments or binge watching Netflix after a night out, a Samsung tablet has you covered.
A tablets offer the ideal balance between a smartphone and a traditional laptop. They are both highly portable; great when you are out and about and powerful so you don’t need to worry about running out of battery mid way through a class.
Plus, the Samsung Galaxy Tab series is S Pen compatible giving you even more creative freedom. Whether it’s writing directly onto the screen so you can take notes or drawing and designing projects to share with others, the S Pen for Galaxy Tabs gives you the power to go beyond the norm of basic touch interaction.
How can I use my tablet to study?
Bursting with awesome apps, a Samsung Galaxy Tab is the essential study companion. We’ve listed some of the ways your Galaxy Tab can help you study for assignments and ace your exams.
You can:
1. Your tablet will come pre-loaded with your course links, that are easily accessible from your desktop.
2. Complete assignments using much loved productivity apps including Google Docs and Microsoft Office
3. Edit documents effortlessly with the awesome S Pen for Galaxy Tabs
4. Collaborate with your peers using video conferencing apps such as Zoom and Microsoft Teams
5. Access class recordings to keep up-to-date remotely
6. Access the Metaverse to visit Xperience™ our Student Hub or to join a lecture for your course.
7. Juggle assignment deadlines with organiser apps such as myHomework
8. Take detailed lecture notes using Samsung Notes
9. Write, annotate and share group work using collaborative apps such as Google Docs
Can you use Zoom on a tablet?
Whether you’re working on a collaborative project or catching up with loved ones, you’ll be able to access Zoom on your Galaxy Tab. Zoom is available on the Google Play Store so you can stay connected wherever you go.
What are the best apps for studying?
With so many amazing apps available on Samsung tablets it can be hard to know where to begin when it comes to studying. Here are our top 5 free study apps to get you started (click on the app names to see more):
1. Samsung Notes: Write, draw and highlight in a variety of styles and colours during your lectures and meetings
2. Google Drive: Great for collaborative working whether it’s a word document, spreadsheet or formal presentation. Find your documents in Google Drive where they are saved to the free Google cloud service.
3. myHomework: A digital planner that enables you to track classes, assignments, exams and group projects so you’ll be sure never to forget a deadline
4. Microsoft Lens: Enables you to take pictures of whiteboards, blackboards, journals and other printed documents. The app will crop out everything around it and convert it into editable and shareable text.
5. RefMe: Getting to grips with source referencing in your essays can be a bit of a headache. RefMe makes the process of finding and citing sources quicker and easier. It also has thousands of educational resources which can be a great place to start your assignment research.
How to get your tablet?
At checkout when you enrol, you will be given the option to add your tablet and associated peripherals. A full description of the tablet, model, size and technical specifications will be listed.
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Technical Requirements
Minimum technical requirement for online courses
If your course is being delivered online, please ensure you meet the requirements below.
For Windows, the minimum requirements may include a Windows operating system (such as Windows 7, 8, or 10), a processor with a speed of at least 1.6 GHz, at least 2 GB of RAM, and a graphics card with at least 128 MB of memory.
For Mac, the minimum requirements may include an Apple operating system (such as OS X 10.11 or later), a processor with a speed of at least 1.6 GHz, at least 2 GB of RAM, and a graphics card with at least 128 MB of memory.
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Course Content
Customer Care Fundamentals (Level 2) – FREE Starter Pack
How to…. (a series of explainer videos)
Module 1 – Identifying Customer Needs
Module 2 – The Impact of Outstanding Customer Service
Module 3 – Core Principles of Customer Care
Module 4 – Delivering Information and Support to Customers
Module 5 – Addressing Unique Customer Requests
Module 6 – Understanding Customer Service Legislation
Module 7 – Managing Customer Complaints Effectively
Module 8 – Supporting Customers with Specific Requirements
Course Resources
Final Exam
Student Ratings & Reviews
College Announcements
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💡 What Makes Our Course Shine
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