Course Content
Module 1 – Essential Elements of Communicating With Customers
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Module 2 – Adopt Good Practice with a Variety of Communication Methods
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Module 3 – Identify Ways of Improving Personal Communications Skills
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Module 4 – Day to Day Retail Store Operations
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Module 5 – Visual Merchandising
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Module 6 – Retail Sales
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Module 7 – Customer Service and Complaint Handling
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Module 8 – Interview Skills
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Retail Associate Level 3 (QLS) Course
About Lesson

Final Exam Overview


Please note you will have 15 – 20 questions to answers, they are taken from each module of the course and you will need to score 60% or above to pass and get your diploma.

(For notes and hints on how best to approach this exam click on the above Exercise File tab to read our guide on the “Best Approach to Exams”)

  • There is no time-limit 

  • There are only multiple choice or True or False answers

  • There is no limit on the number of resits, however if after 3 attempts you have not passed, we recommend speaking to your tutor for additional help.


Grading & How it Works

The UK has a unique higher education grading system. Its most unique feature compared to traditional grading systems is that it aims to be more specific in describing students’ academic achievement.

This type of assessment method is highly valued because it offers many advantages. Most importantly it highlights your academic strengths and specific skills, therefore, it helps employers gain a better understanding of your true potential.

Since it is proved to be such an efficient tool to assess students’ performance, many foreign countries like Canada, Australia and India are using the same grading system on some occasions with small changes to fit into their own local educational context.

We use a letter grade scale from A to F to indicate the students’ academic performance. If you get an A it means you have shown outstanding knowledge whereas if you get an F it means your score is not sufficient to pass the exam.

Listed below are the grades you can achieve and their definitions.


Ordering your Certificate

Now you have completed your course and taken your final exam, you are ready to order your certificate and start your career journey. 

Please go to www.openlearningcollege.ac/certificates to complete an online request to have your certificate sent to you.


Should you require assistance from a tutor or have any questions regarding this lesson, ask iCarly our AI Training Bot! Crafted with cutting-edge artificial intelligence, iCarly is designed to respond seamlessly to your queries, offering a human-like interaction. Proficient across diverse courses, careers, and educational domains, iCarly converses fluently in a range of languages, including English, Arabic, Italian, German, Hindi, Welsh, Swedish, Polish, Czech, Spanish, Maltese, and French. Enjoy the convenience of a 24/7 accessible resource.

Click on the chat icon at the bottom right of the page, ask her anything, try it out now and supercharge your learning experience!

Alternatively, you can click on the questions tab above and submit your question to your human personal tutor. A response will be provided within 48 business hours.


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The author, publisher and distributor of this course have made every effort to ensure the accuracy, completeness and reliability of the content of this publication. In all instances you should take advice in relation to any local policies or procedures prior to making any decisions or taking any actions relating to the subject matter contained herein. No warranty is given or implied with respect to its content. Consequently, in no event will the author, publisher or distributor be liable for direct, indirect, special, incidental or consequential damages arising out of the use of the information contained in this course.


 

Exercise Files

The Best Approach to Exams.pdf

Size: 319.14 KB

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