Course Content
Module 1 – The Manager as a Coach or Mentor
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Module 2 – The Manager’s Role in Training and Development
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Module 3 – Motivation in the Workplace – Theory and Practice
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Module 4 – Management Styles Including Situational Leadership
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Module 5 – Effective Communication – Understanding the Communication Process
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Module 6 – Performance Management – Informal and Formal, Including Appraisals
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Module 7 – Developing Individuals into an Effective Team – The Art of Delegation
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Module 8 – Essentials of Conflict Management
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Module 9 – Design and Delivery of Staff Development Activities
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Module 10 – The Personal Development Plan
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Management Level 3 (QLS) Course
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