Course Content
Module 1 – The Manager as a Coach or Mentor
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Module 2 – The Manager’s Role in Training and Development
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Module 3 – Motivation in the Workplace – Theory and Practice
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Module 4 – Management Styles Including Situational Leadership
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Module 5 – Effective Communication – Understanding the Communication Process
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Module 6 – Performance Management – Informal and Formal, Including Appraisals
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Module 7 – Developing Individuals into an Effective Team – The Art of Delegation
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Module 8 – Essentials of Conflict Management
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Module 9 – Design and Delivery of Staff Development Activities
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Module 10 – The Personal Development Plan
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Management Development Level 3 (QLS) Course
About Lesson

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The author, publisher and distributor of this course have made every effort to ensure the accuracy, completeness and reliability of the content of this publication. In all instances you should take advice in relation to any local policies or procedures prior to making any decisions or taking any actions relating to the subject matter contained herein. No warranty is given or implied with respect to its content. Consequently, in no event will the author, publisher or distributor be liable for direct, indirect, special, incidental or consequential damages arising out of the use of the information contained in this course.


 

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